Work

Selected outcomes from marketplace, pricing, fulfilment, and operations platform work.

Each case study highlights the delivery move and the business result.

• In-house Engineering Transition

  Moved marketplace delivery from agency-led to in-house engineering as first technical hire.

  Outcome: Established engineering standards, CI/CD discipline, and operational readiness.

• Rails Marketplace Scale-Up

  Scaled a Rails marketplace from tens to thousands-plus monthly orders.

  Outcome: Grew monthly GMV from roughly GBP thousands to GBP millions while maintaining reliability.

• Business-Critical Integrations

  Built and operated integrations across payments, accounting, CRM, and supplier workflows.

  Outcome: Improved delivery throughput with explicit appetites and risk containment.

• Portable Architecture and API Core

  Introduced adapter and strategy layers around external providers and core APIs.

  Outcome: Reduced vendor lock-in risk and enabled web/mobile front ends without duplicated business logic.

• Self-Serve Ops Capabilities

  Delivered self-serve platform capabilities across core operational flows.

  Outcome: Reduced manual operations and improved traceability and auditability through the order lifecycle.

• Shape Up Roadmap Delivery

  Delivered complex roadmap work using appetite-based bets and tight scoping.

  Outcome: Aligned effort to business value and reduced risk via iterative user-feedback loops.

• AI Agents for Internal Ops

  Built OpenAI-powered internal agents for repetitive operational workflows.

  Outcome: Shipped with least-privilege tool access, execution traces, evals, and controlled rollouts.

Data status: last synced from notion at 2026-03-15T14:10:33Z.